Booking terms and conditions

1. Purpose

These terms and conditions govern direct bookings for the accommodation offered by Les Cabanes de la Saye, located in Cavignac, near Bordeaux.

2. Booking and payment

Any direct booking is confirmed after payment in full for the stay via Stripe.

The booking becomes binding only once payment has been validated. Accommodation availability is not guaranteed until full payment has been received.

3. Cancellation

Direct bookings are non-refundable.

In the event of cancellation, no-show or early departure, no refund will be due unless Les Cabanes de la Saye gives exceptional written agreement.

4. Arrival and departure times

• ✓ Arrival: from 3:00 pm
• ✓ Departure: before 11:00 am

Any request for early arrival or late departure must be approved in advance.

5. Gourmet extras

Extras may be offered on request: breakfast, dinner, sharing platter, romantic menu, wine, champagne, digestifs or exceptional bottles.

Breakfast costs €15 per person. Other extras are offered à la carte, subject to availability, the season and the guest’s request.

6. Electric-vehicle charging point

An electric-vehicle charging point may be made available on request. The charge is €25 per use or stay unless otherwise stated before arrival.

7. Respect for the property

Guests undertake to respect the tranquillity of the site, the accommodation, the facilities provided, the outdoor areas and the neighbourhood.

Any damage, loss, breakage or improper use of the property may result in an additional charge.

8. Safety and environment

As the property is located in a natural environment, guests must remain vigilant, particularly outdoors and near wooded areas, water, animals or leisure facilities.

Guests are asked to follow all instructions given before or during the stay, particularly regarding fire, the pool, hot tub, charging point and natural areas.

9. Liability

Guests remain responsible for their personal belongings, their conduct and the proper use of the facilities provided during the stay.

10. Contact

For any question about a booking or extra, you can contact us by email.